Frequently Asked Questions
Everything you need to know about your vinyl journey with Atlas Records.
How do you ensure records aren't damaged during shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is packed with bubble wrap and stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened vinyl?
We accept returns within 30 days for items that are defective or damaged. Please note that for non-defective items, we can only accept returns if the original shrink-wrap remains intact.
Do you offer international shipping?
Yes, Atlas Records ships globally. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the 'Used' records inspected for quality?
Absolutely. Every pre-owned record undergoes a rigorous visual and playback inspection. We use industry-standard Goldmine grading to ensure you know exactly what condition to expect.